IThis is the bread and butter of our company. We are committed to providing the best possible quality of life for our
residents. To ensure this happens we have devised multiple tools to create benchmarks of minimum standards.
Those standards will be reviewed often and the benchmark raised accordingly. We feel it is important to constantly
be looking at ways to improve customer satisfaction. The only way to improve satisfaction is by listening, observing
and measuring outcomes. It is then possible to use this information to assess the need for improvement and the
data to develop a plan of action. Woollard Ipsen Management LLC Quality Assurance program has been nationally
recognized by The American Health Care Association in 2007 and it has a very strong reputation for quality
care with the State of Oregon and the Client Care Monitoring Unit.
